Frequently Asked Questions

  1. How good is your Music Knowledge?
  2. Do you provide References?
  3. Is the Quote to good to be true?
  4. Can I come and observe one of your events?
  5. Do you provide a written contract?
  6. Do you provide a music guide or planner?
  7. Do you use professional sound equipment?
  8. Am I obligated to tip?
  9. Am I obligated to feed the DJ?
  10. Do you provide consultations?
  11. Does the company have good customer service skills?

How good is your Music Knowledge?

Musical knowledge is one the most important qualities of a DJ.   You should definitely test their knowledge of music.   A DJ's challenge is to recognize the different crowds and how to adapt the music to the crowd.    A DJ should make the event or wedding entertainment and memorable.   If they can't immediately name or identify popular songs, then you might want to look elsewhere.   For example, if someone comes up and requests a Disco song, what would you play?   Just fill in the blank with different music categories.   Another example, play something we can 2-step to....   Any good DJ should be able to answer these questions without hesitation.  

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Do you provide References?

A very emphatic YES!     Click on References and you will see many successful events that we have been involved with.  I believe any reputable DJ that you consider booking should have a list of references that you can call.  Once you consider booking with Thunder Entertainment, I send out a event packet which will list several references that you may call.  This is the main reason why I release them to you.  Call them even if you just want to feel good about the decision to use our services.

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Is the Quote to good to be true?

Have you been to a wedding and heard the comment "They hired a DJ that had the cheapest price".    Then, the horror stories begin!   The DJ's sound system was horrible, played heavy metal during dinner, didn't have the correct song for the first dances, mispronounced the names of the bridal party, and finally didn't play any requests.   These are just a few examples of DJ mishaps.   Click here for other wedding mishaps.  Most likely, the couple just hired the DJ based on price, without checking references or experience.   Choosing a DJ should not be a rash decision, it should be given a lot of thought.   If they can't provide references, talk with you in person or even provide a wedding planner, run for the hills!    Most reputable DJ's will provide these things without reserve.

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Can I come and observe one of your events?

This question is kind of tricky.   I guess they way to answer this question, is re-write it.   Would you mind an outsider attending your wedding or event?    A lot of clients that I have dealt with do not like strangers coming to their party or wedding.   My clients specifically ask are you going to have someone who is not affiliated with your organization in attendance?   Of course, if there is a public event, then most certainly you can observe.   However, many weddings are kept private.   

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Do you provide a written contract?

Never do business without a written contract!!!!.  Contracts are made to protect both the consumer and the business.   Make sure you read the contract before sending in your deposit.    Some other hidden costs that you should be aware of that some DJ companies might charge you are setup, teardown, and travel costs. Some DJ companies charge you for the use of making payments with your credit card.   At Thunder Entertainment, I never book an event without a contract.  My contract offers equal protection for the client and myself.  

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Do you provide a music guide or planner?

A very emphatic, Yes.   A DJ should take the time to find out your musical tastes and be open to your needs. By the same token, an experienced DJ also knows what works and what does not work. Listen to their advice.   You should ask "what sort of documents does the DJ use to procure your business?"   They should provide a planner, sample contract, and references sheet.   A classic example is one where a bride and groom insisted on rap songs for the entire reception!  Their attitude was, they paid for it even though the guest list included many senior relatives that might be offended.   You need take in consideration the guests at your reception.   Common sense dictates that you might want to listen to your DJ in this case.

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Do you use professional sound equipment?

Yes we do!  The term professional sound equipment is very broad term.    There are some "DJ companies" that will use home stereo type of equipment.   Most professional equipment will not be purchased from Best Buy, Circuit City, Ultimate Electronics or Radio Shack.   They will have names like Peavey, Gemini, Numark, Crown, Mackie, American DJ, Sennheiser, Shure, QSC, AKG, Ultimate, JBL, Yamaha, or Bose, just to name a few.   You should be able to recognize pictures of home stereo equipment.   The DJ should be able to characterize their equipment as professional grade.

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Am I obligated to tip?

The answer to tipping is strictly up to you. If the DJ gave you a fair price and a great performance then it is always nice to say thanks and show your appreciation. Be very cautious of those companies that make tipping part of the contract. Tipping may be one of those hidden costs that some companies charge you. 

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Am I obligated to feed the DJ?

No, you are not obligated to feed the DJ.  However, it is a nice gesture to offer a meal of some sort, while everyone else is eating.  All in all, a kind gesture is often returned many times over.

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Do you provide consultations?

Yes, unlimited consultations are provided!    We encourage consultations because this gives us a chance to ease your mind and get to know you, the client a little better.  A professional DJ company should be willing to discuss your event at any time and display flexibility to accommodate changes to help solve problems that may arise.  

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Does the company have good customer service skills?

Here are few points to consider.   Do they promptly return your calls and/or emails?   You should expect to get a call or email back within 24 hours.   Is the company willing to meet with you and present his/her services?  Are their materials and documents neat and professional looking?  Do you feel comfortable with the DJ after talking with them on the phone or meeting them in person?  Finally, the DJ you choose should be very open about what he/she can do for you and volunteer information and show you their knowledge base.  

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Copyright 2003  [Thunder Entertainment]. All rights reserved.
Revised: December 11, 2003 .